Return & Refund Policy
At OmniQ, your satisfaction is our priority. If you're not completely happy with your purchase, we've made returns and exchanges simple and hassle-free. 30-Day Free Returns & Exchanges You have 30 days from the date of delivery to return or exchange any item — no questions asked. We want you to shop with confidence, knowing that if something isn't right, we've got you covered. How It Works 1. Contact our support team at support.omniq@gmail.com with your order number and let us know if you'd like a return or an exchange.2. We will provide you with a prepaid return shipping label at no cost to you.3. Ship the item back to us in its original condition and packaging.4. Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days. Refunds Refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider. Exchanges If you'd like to exchange for a different variant or product, simply let us know in your return request. We will ship the new item to you free of charge as soon as your return is received. Conditions - Items must be in their original, unworn condition with all tags and packaging intact.- Personalized or custom-made items may not be eligible for return.- Sale items and gift cards are final sale. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery with a photo of the issue. We will send a replacement at no extra cost or issue a full refund — whichever you prefer. Questions? Our support team is here to help. Reach us at support.omniq@gmail.com or call +1 219-730-6541 and we will respond within 24 hours.