FAQs

1. Do I need an account to order?
No, you can check out as a guest. But creating an account gives you faster checkout, order tracking, and early access to promotions.

2. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, AMEX)

3. How secure is my online order?
All payment information is encrypted through SSL and sent directly to our payment provider. We never store your credit card details on our servers.

4. Are prices in US Dollars?
Yes, all prices are in USD. If your card uses another currency, your bank will convert at their daily exchange rate.

5. Can I change my shipping address after ordering?
Yes, if you contact us within 24 hours at omniq.support@gmail.com. Once an order has shipped, changes can no longer be made.

6. How long does shipping take?
Processing takes 1–3 business days. Estimated delivery after shipping: US: 5–10 business days, Canada/UK: 5–10, Europe/Australia: 7–12, Rest of World: 10–15. You'll receive a tracking number by email once your order ships.

7. What if my order arrives damaged or incomplete?
Email us at omniq.support@gmail.com with your order number and a photo (if damaged). Use the subject line "DAMAGED" or "MISSING ITEM." We'll resolve it promptly — replacement or full refund, no questions asked.

Still have questions?
Reach out anytime at omniq.support@gmail.com